Help us understand the issue
Include only the context we need:
- your preferred response language
- the app version, if it is readily available
- a short description of the issue and the screen or feature affected
- a support code, only if the app displays one
We do not need your household name or the content of a transaction to begin investigating.
What you must never send
Do not send bank statements, passwords, PINs, verification codes, session credentials or tokens, recovery files, or full account exports. Modo Próspera will not ask for those secrets by email.
Privacy, export, and deletion
If you can sign in and need your cash history, first use Export cash under Privacy and data. That copy contains only the cash movements, revisions, and period seals you currently have permission to export; do not email it. This email remains the channel for other privacy requests. We respond to verified access or export requests and complete verified deletion requests within 15 calendar days. Read the privacy policy and deletion instructions for the scope and any shared-household conditions.