Modo Próspera

Safe support

Support.

A direct way to resolve an issue without exposing your financial data.

Email us

Email is the current public support channel:

Email support

Do not attach bank statements or include passwords, PINs, verification codes, tokens, or full exports.

Help us understand the issue

Include only the context we need:

  • your preferred response language
  • the app version, if it is readily available
  • a short description of the issue and the screen or feature affected
  • a support code, only if the app displays one

What you must never send

Do not send bank statements, passwords, PINs, verification codes, session credentials or tokens, recovery files, or full account exports. Modo Próspera will not ask for those secrets by email.

Privacy and deletion

If you can sign in and need your cash history, first use Export cash under Privacy and data; do not email that copy. We respond to verified access or export requests and complete verified deletion requests within 15 calendar days. Read the privacy policy and the deletion instructions.